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Dollar Tree Stores, Inc. Complaint - Dollar tree Broken Frames - Pattern Frame
Dollar Tree Stores, Inc. Complaint

Dollar Tree Stores, Inc. Complaint

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Dollar tree Broken Frames - Pattern Frame


I just had a horrible experience with Customer service and the North Babylon location in Deer Park Shore square.

I have had the first, and worst experience with a doll tree store today. I purchased 2 frames from a dollar tree . Got home to fix and noticed only after removing the plastic wrap that the corner glass of the frame was broken and missing. The second frame, after removing the plastic wrap was dug into. I just purchased it 2 hours ago, still had all original packaging, receipt, bag. Went to a closer dollar tree to my house, Store #3489 to exchange for good frames. I still needed 2 frames. cashier proceeds to tell me pretty much that is too bad, no returns or exchanges once opened. YOU COULD NOT TELL THEY WERE BROKEN/DAMAGED UNTIL YOU OPEN IT!!!!!! She said as a courtesy she will take back the one with the missing corner glass, but the other its too bad. Yes it is a dollar, but It is the principle of the thing. That is terrible customer service. I have been a loyal customer of this company for years, this is really the first problem I have had with merchandise, and I must say I am not impressed at all. It took one dollar to taint a good customer, it will also take that dollar to change the minds of how many people that were in the store to hear how you are treated after you spend that dollar with this company. I asked to speak to a manager and the cashier said I am the manager, that in itself was a turn off that a chosen manager would conduct themselves in that manner.

The whole experience was eye opening and a true turn off. I would truly hope that today was not a representation of the company as a whole. I go to email company on website, Note the small box they give as message, it not to be title of message, but actual message. Lesson learned. I Tried to send detailed message, They blocked my email address.


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