Dollar Tree Stores, Inc. Consumer Complaints All Reviews

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Dollar Tree Stores, Inc. Reviews

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  • Seasonal Christmas Items (Colored Wreath Hangers)

    I just left local Dollar Tree store in Gadsden Alabama to exchange son items I purchased be for Christmas. I read my receipt, in the fine print, and saw it was written , "we do not give . Refunds but will gladly exchange for merchandise." I had left my bag at the register and was getting the items to replace the returned ones. I heard over the store intercom for me to return to the register. A female in line purchased items informed me I cannot exchange seasonal items because "the store is not selling Christmas items now and we would lose money." The... More...
    (Holiday shopping reviews)
    MaryJane1's Picture   MaryJane1    0 Comments   Comments
  • Dollar tree Broken Frames

    I just had a horrible experience with Customer service and the North Babylon location in Deer Park Shore square. I have had the first, and worst experience with a doll tree store today. I purchased 2 frames from a dollar tree . Got home to fix and noticed only after removing the plastic wrap that the corner glass of the frame was broken and missing. The second frame, after removing the plastic wrap was dug into. I just purchased it 2 hours ago, still had all original packaging, receipt, bag. Went to a closer dollar tree to my house, Store #3489 to exchange for good frames. I still... More...
    (Shopping, Chain Stores)
    NYCustomer's Picture   NYCustomer    1 Comments   Comments
  • Example: Sears broken washing machine RUDE STORE EMPLOYEE!

    We were visiting from out of state and the store manager Arthur was really rude he almost knocked my daughter and myself over, we go to check out and the line is crazy long the young lady Sandra (whom might I add said this was her first time working with him and he almost had her in tears talking to her rudely) called for back multiple times and finally came, Arthur ended up checking us out was rude throwing our bags hit my hand not once but twice, when asked how he was his response with a smirk on his asked WHY totally unacceptable. Will be complaining to the highest extinct. More...
    WmsTemple's Picture   WmsTemple    0 Comments   Comments
  • dollar tree a bad place to work

    I worked at dollar tree in Oklahoma for seven years and a month. I got the opportunity to go to work for a better company and chose to do so. the manager at the store I worked at is very rude and she has been trashing me all over town. she is a horrible manager but has been there so long I guess dollar tree over looks that. it's pretty bad you give your all to that place and nothing is done for you when you quit. I earned three weeks of vacation and got told it was a gift and they will not pay me for it. I was the full time assistant manager. I never called in or missed work in seven... More...
    doll78's Picture   doll78    2 Comments   Comments
  • Worst Manager and Employee ever!!!!!!!!!!!!!!!!!!!

    i thought that the cashier at Deer Creek Center, had an attitude so I decided to express my perspective. I may be wrong about my perspective, but why would an employee cuss at me and called me crazy while the manager was standing there. THE MANAGER WAS ON THE EMPLOYEES SIDE! they were both very uneducated. The manager did not hear my side of the story. I can't even say my own perspective without getting yelled at in front of everyone. I was so embarrassed. How Dare you!!!!!!! I don't know where to go with this. The employee also stated that she is 19 years old and that who am I... More...
    (Education, Schools)
    Suri's Picture   Suri    0 Comments   Comments
  • Terrible Cashier (South Portland, ME)

    I have been a customer at the Dollar Tree for years now and am reconsidering it after the TERRIBLE CUSTOMER SERVICE I received earlier today at STORE #3084 located on the Maine Mall Road in South Portland, ME. There was a GM (I assume) at the only open register who informed me he couldn't ring in my sale as it wasn't his register (I understand, as I've worked in retail in the past). He called for "Julie", who was within hearing range, and told her that she had a customer waiting and I then waited for about five minutes for her to come over to the register. I said... More...
    (Shopping, Chain Stores)
    hmoon's Picture   hmoon    0 Comments   Comments
  • Article Susan Simpson crawled to the front door of the Louisville Avenue Dollar Tree with blood smeared across her head and hands begging for help minutes after a robbery and attack in the business' parking lot, but she said none of the employees dared to open the door and assist her. Simpson exited the Dollar Tree around 10 p.m. Saturday and noticed a man walk toward the entrance. An employee locked the door before he could enter, so he turned his attention to Simpson as she... More...
    (Legal Services)
    victimwm's Picture   victimwm    0 Comments   Comments
  • food out dated

    (Shopping, Chain Stores)
    carolburgess's Picture   carolburgess    0 Comments   Comments
  • Worst Sales Associate (LuLonda - Snellville GA)

    In the past customer service use to be great, but recently I encounter an employee that was VERY RUDE & PROVIDED VERY POOR SERVICE. I visit store # 370 1997 Scenic Hwy, Snellville, in Aug and the sale associate was very rude to the customer before me, as well as me. The associate informed the customers that she would take the next customer in her line. After her line was created the 2nd guest was a male and she confronted him by asking “How did you get in the front of my line, you weren’t the next customer”. After the customer replied she continued to confront him.... More...
    (Shopping, Chain Stores)
    itsaboutyou2's Picture   itsaboutyou2    0 Comments   Comments
  • Dollar Tree 3947 Eastman Ga 31023

    I shop at Dollar Tree 3947 Eastman Ga every week and last month or so since the old manager left and new manager has started the store has really went down hill! the manager does NOT make sure the store is clean the bathrooms are ALWAYS nasty and the shelves are ALWAYS empty! this manager is NOT making sure the store is clean and im sick of going in there and cant buy what Im there to spend my hard earned money on because she doesn't stock anything. The old manager needs to be brought back or yall need to find someone who can do the job! More...
    (Shopping, Chain Stores)
    becca31023's Picture   becca31023    0 Comments   Comments
  • Dollar Tree pill containers

    Purchased 2 travel pill containers at Dollar Tree. Got them home and discovered that they were both broken in the packaging. I returned them for a refund and they refused. All the others that they had there were also broken. They said I could pick out something else, but there was nothing I needed. I believe my money should have been refunded. They are selling defective product. I will NEVER shop there again and I will tell all my friends of my experience. Maybe on facebook!!!! More...
    Beckie's Picture   Beckie    1 Comments   Comments
  • Very disappointed!

    On 12/23 I went into the Dollar Tree to pick up some last minute gifts. After finding $35.00 worth of items, I went through the check out and paid for my purchases. (Including a donation item.) It wasn't until after I got home that I realized I wasn't given all my bags. I immediately called the store, and after naming every item I was missing that they had the items. I thanked the woman and told her I would be in. Due to the fact I no longer drive, I had to wait until I was given a ride, and today I went to get my items, and was told that they didn't have them and that there... More...
    (Shopping, Chain Stores)
  • Fired For Not Working Off the Clock

    I was hired to be a Part Time Assistant Manager at a Dollar Tree in Racine, WI and started 11/2. The Store Manager pursued me relentlessly to take this job and so did the District Manager. They were so impressed with my resume and merchandising experience. I was told I would get training on how to do their store resets and how to read their plan o grams or ASR's as they called them. The Store Manager and the other assistant managers frequently talked about how they had to work off the clock to get work done and that the Store Manager knew but pretended not to know and she laughed... More...
    aobryan26789's Picture   aobryan26789    1 Comments   Comments
  • Rude and racist employee

    I was in the following store this evening: Bells Corner - Store #4507 8318 Bustleton Ave. Philadelphia, PA 19152 215-342-3801 One of the employees, whoever she was was in charge. She was very rude to another customer with children and was yelling through the store how she doesn't want to clean up after this customer and his children and how they come in all the time and the kids leave things on the floor. She then makes fun of him and says he doesn't understand English and belittles him and his family. I used to enjoy coming to this store instead of the one closer to my home, but... More...
    (Shopping, Chain Stores)
    kc321's Picture   kc321    0 Comments   Comments
  • Dollar Tree Unprofessional, Rude, and Lazy

    I shop here all the time, one of the managers JESICA is very rude. She brings her kids to work with her first off, and ignores customers because she is too busy sitting in office laughing with her kids. Ive even seen her husband sitting up there with her. This is not her home, she should not have her kids or husband with her. I never see her doing anything but sitting in office anytime I come in there. I only live right around corner so Im basically there every day. She is beyond lazy and very inconsiderate. She even got rude with me the other day, when I asked her where something was. She... More...
    (Shopping, Chain Stores)
    respected111's Picture   respected111    2 Comments   Comments
  • Rude Employee

    My family and I were shopping today at The Dollar tree in Destin, Fl a employee named Susanne seemed to be around us the whole time we were shopping making rude comments as to "Where is your mommy", "Please grab your children before they break something" when he wasn't doing anything wrong but looking at toys, She embarrassed my mother and when we were leaving she made sure she was at the register to make more snide comments saying "Why is this out of the case". When we found the toy gun like that. Then she said "well I guess I will have to go back... More...
    (Shopping, Chain Stores)
    samd8791's Picture   samd8791    0 Comments   Comments
  • Dollar Tree, Rude Employees

    My Mother and I stopped into the Dollar Tree in Niagara Falls, New York (on Niagara Falls Blvd) at about 9:40pm on Monday, July 8th 2013. There were 2 customers in the store, us and an elderly lady. When we walked into the store, the first thing we heard were the two employees (older women, probably in their 40s, did not catch names) chatting loudly about "The customer is not always right. Most of the time they're [excuse my language] a-holes", etc. This didn't bother me because I've worked in retail for 7 years, I know what it's like to be frustrated with... More...
    (Shopping, Chain Stores)

    Subject: # 862 SOUTH COBB DRIVE : Complaint against manager Amy- store # 862- 2552 South Cobb Drive S.E. Smyrna, GA 30080 Dear Corporate Office: I am very disappointed with your company store manager@ AMY #862 SOUTH COBB SMYRNA GA 30080 I shop in this store everyday!!! I have seen your revenue of customer take a dip since she arrived. PEOPLE ARE SHOPPING AT OTHER PLEASANT DOLLAR TREE STORES... When Shawn and the nice caucasian district lady were maintaining this store was great. They always had a wonderful attitude, greeted, and welcomed the customers, was always helpful, concerned... More...
    (Shopping, Chain Stores)
    ratsass's Picture   ratsass    0 Comments   Comments
  • Dollar tree, lancaster pa

    I went to the dollar tree at lancaster, pa in lititz pike, and once the cashier was having me pay, she started speaking spanish to another co-worker who i could not see. she told her in spanish me and my little brother were anti social, and the other person responded saying that's why she stays serious, so they don't talk to them. Now what she didn't know is that I speak spanish perfectly and understood what she said. So in order to let her know I knew what she had said, I told my brother i'd wait for him in the car in spanish, and once I said that she gave me this look... More...
    (Shopping, Chain Stores)
    CristalA's Picture   CristalA    0 Comments   Comments
  • Parking Lot

    My mother fell in a pot hole in your parking lot on Dec 9th 2012, cracked her hip. That night at 5:30pm she had surgery to put in a pin w/screws. The next morning she was in a comma for three days, when see woke up she couldn't hear, talk, move her legs or arms. On Jan 4th 2013 I visited the parking lot again, pot holes still their. Jan 7th 2013 She is currently in Rehab at a nursing home, Having trouble talking, feeding herself, has a cattier in, needs help going to the bath room & can't walk. She was in perfect health before the fall. Her son & now POA. Thanks Dollar... More...
    LesWiley's Picture   LesWiley    0 Comments   Comments
  • Worst customer service

    I went to the Dollar Tree in the shopping plaza in Monroe, NY. The manager was very rude and sarcastic to me. I was there regarding one of his employees who was on shift at the time for my job. He seemed annoyed at my mere presence because the store was not busy nor would I disrupt an employee if it was. When I explained to him my reason for being there he was extremely rude as I tried to keep calm and polite as he made a snide comment to me. I have never been treated like that ever and have worked with customer service and know there are better ways of dealing with situations. I could... More...
    (Shopping, Chain Stores)
    Dramos324's Picture   Dramos324    1 Comments   Comments
  • Very poor management! !

    I shop at the Candlers Mountain Road store in Lynchburg, VA frequently. On several occasions I have been in to be the victim of or witness to the rudeness and out right disrespect given by the manager " Mika". She seems to target two certain employees. She stays outside for long periods of time as well. There is also another manager who is always on her cell phone or has a male following her around. I have even been in the store and they both come out of what I assume to be the office adjusting their clothing. I have called the store manager on several occasions and I have... More...
    (Shopping, Chain Stores)
    north2's Picture   north2    0 Comments   Comments
  • Poor Exchange policy

    I was trying to exchange a gift given for christmas without a receipt. I was unable to do this at Dollar Tree. I only shop at stores that offer good return/exchange policies. Coldwater Creek is one of the store I shop frequently and buy over 5-10$K merchandise because of this yearly. DOLLAR TREE HAS POOR RETURN/EXCHANGE POLICIES and I DO NOT RECOMMEND ANYONE TO SHOP THERE. I would rather return the gift back to the person that gave it to me and say please do me a favor and do not shop there ever again. The clerks give poor service, do not smile, dress unprofessionally and smell like... More...
    (Shopping, Chain Stores)
    tropicalcara's Picture   tropicalcara    0 Comments   Comments
  • Brian (Bryan)

    I had a really bad experience with a dollar tree here in Raleigh NC. I had my daughter with me and she said she needed to go to the bathroom.So I found someone on the floor to get the bathroom key. And I went up to a employee that turned out to be the manager of the store. He told me to go to the cashier but I wasn't about to cut in line for a key. That so called manager really needs a manager class.He is setting a really bad example for the cashiers under him. More...
    (Shopping, Chain Stores)
    moonchild's Picture   moonchild    0 Comments   Comments
  • Doug at Dollar Tree

    ‎16 months ago I was kicked out of the dollar tree here in Klamath Falls for calling the manager doug a douchebag after he threatened to kick me out of the store for bouncing a ball to make a crying child giggle. I waited LONGER than the standard 12 month trespass handed out to shoplifters and even called the police to ask if the trespass had expired, they told me none had ever been filed. I went back and had the police called on me again after doing NOTHING wrong at all while buying an 8 pack of AAA batteries. I don't know where you guys find your pathetic, no-life, low-life idiot... More...
    (Shopping, Chain Stores)
  • Orange TX Store

    June 2, 2011 Today about 1:30 PM your store in Orange, TX was having a busy run and there was a line of around six to eight people. The only other cashier went on break or whatever and closed. I was busy also, so I left the items I had and decided that customers really don't matter there. I sure like your stores and everyone I know does ,also. Thank you for listening and I hope this store improves. linda brinson More...
    wbrinson's Picture   wbrinson    1 Comments   Comments
  • Madera CA Dollar Tree

    April 8, 2011,was in Madera CA Dollar Tree, the mananger, Oscar was not in the store. The person who was left in charge, a male, was so rude , yelling , screaming at all the the workers. It was so bad and out of control people were leaving the store. The workers had their heads down, looked scared. Iasked the manager's name, but no one wanted to tell me the employee was so in charge and out of control I doubt I shop there again and thought about calling the police on him. It was scary. I still plan on trying to reach the manager. This occurred 10:51 am today. More...
    BillieRuth's Picture   BillieRuth    1 Comments   Comments
  • Dollar Tree Reno NV. Plumb Lane

    I recently made over $50.00 worth of purchases at the Dollar Tree on Plumb Lane in Reno, NV. Later, after returning home I discovered that the checker had failed to give me several items. I immediately called and spoke with a person identifying herself as the manager. I explained which items I knew were missing; told her the approximate time within 10 minutes that I made the purchase; provided her with my telephone number and any other pertinent information she requested. Stacy assured that she would call the following morning. I never heard anything back from her. Extremely poor... More...
    (Shopping, Chain Stores)
    Nickicam's Picture   Nickicam    1 Comments   Comments
  • Dollar Tree Willt, CA

    I recently went to this store and asked to speak to a manager, when the sales associate informed me that they were out getting carts I chuckled. All of the carts were lined up in the store. The sales associate said the manager actually left early and would be clocked out the next day by the head manager for the scheduled time. Just thought you should know that your managers are stealing from the company. Saying they worked when they didn't. Apparently this happens often. Also heard they ran out other managers who were not compliant to their unethical work habits. More...
    (Shopping, Chain Stores)
    trinahulbert's Picture   trinahulbert    1 Comments   Comments
  • Employees

    I have visited the Dollartree Store #2727many times and That place is very unsatisfactory, the bathrooms are aleays (out of order), a lot of merchandise is cluttering the isles and shopping carts are allover the parking lot, and most of the time, the carts block the handycap parking, as they are the nearest to the store, there is a small bell to ring at the register to get someone there to service your sales, I like the products there, but the employees are not up to the job and have a bad attitude, last night toped everything off when I asked to retreve the shopping carts to the store and... More...
    johnSH's Picture   johnSH    1 Comments   Comments

    Lovelace's Picture   Lovelace    0 Comments   Comments
  • Complaint against Employee

    May 28, 2010 Incident happend on May 27, 2010. I have a complaint to file against one of your employees in the Tallahassee Florida. Location store is: 2415 N. Monroe St, Tallahassee, FL 32303-4132. I spoke to one of your Manager named Jack last week regarding 9 balloons that said congrats for one of our employees that would be retiring on May 27, 2010. Jack told me to call before I came by the store to make sure that there was some available. I asked Jack is there anyway that I can call and have the balloons ready because we will be on a tight schedule for that day. He told me... More...
    (Delivery Services)
    vprater's Picture   vprater    3 Comments   Comments

    I was in the Dollar Tree (Store #3588) at Chastain Meadows, Kennesaw, GA on Wednesday, March 31. The manager was supposedly arranging stock on a shelf in the Easter section but she was on her cell phone from the time I came into the store until I left (approximately 35-40 minutes) and it was very annoying and she very obnoxious. I mentioned it to the lady at the cash register but her reply was.."she's the manager". Others in the store were making remarks and were amazed at how loudly she was talking and at one point she even spoke profanity. I feel this practice with... More...
    (Shopping, Chain Stores)
    sheress's Picture   sheress    1 Comments   Comments
  • Fradulent

    Imagine our dismay in discovering that our card number had been compromised by someone using "our"card numbers minis the card, all over Hesperia, Calif 2961 and we live in Tucson, and they are the only company involved that we recieved no help from our call to Corp. Dollar tree who did not return the call, the corp service telephone was the worst most disorganized mess I have ever encountered. My card was locked in the safe, but the charges had been entered manually, and had my signature. ( I doubt they could write like I do as I am handicapped) , the charges were not done... More...
    (Credit Cards, Finance, Banks)
    stupidstupid's Picture   stupidstupid    2 Comments   Comments
  • Dollar Tree

    The Dollar Tree located on 1206 Beryl st. in Redondo Beach California is racist and they only hire family which is against company regulations. The store manager Frank M. took over the store in August 2009 and quickly turned it in to a mexican run store. He promoted a cashier named Yonari Dorado to assistant manager and a few months later Frank gave Yonari's sister's boyfriend Chris a job at the expense of other employees hours. I just recently learned that he has also given Yonari's sister Erika Dorado a job. I think that something should be done about this because it is not... More...
    (Shopping, Chain Stores)
    username21's Picture   username21    1 Comments   Comments
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